contact us

 

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

Shipping Info

United States (Continental):

Free shipping via USPS. Products arrive in 7 business days. No PO boxes please.

 

Hawaii, Alaska, Puerto Rico and Guam:

Free shipping via USPS. Products arrive in 1-2 weeks. No PO boxes please.

 

Other Territories:

Australia, Austria, Canada, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Iceland, India, Ireland, Italy, Japan, Monaco, Netherlands, New Zealand, Norway, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, US Minor Outlying Islands, Vatican City State, Virgin Islands (British), Virgin Islands (U.S.)

A flat rate of $40 will be applied. Shipped via DHL. Products arrive in 1-2 weeks. No PO boxes please. Note that all custom duties and taxes on the items are your responsibility, and these fees are not included in Carla Sta. Cruz’s invoice. Refused shipments will be charged twice the shipping fees to cover transportation costs both ways, and will not be refunded to your credit card.

 

Procedures:

You will receive a tracking number of your package, as well as email updates. Status of your package is available at USPS or DHL. Simply cut and paste your tracking number to the track your shipment tool.

Packages are processed, shipped, and delivered Monday through Friday. There is no shipping or delivery on Saturday, Sunday, or holidays.


Damage in Transit

Email us (customercare@carlastacruz.com) a photograph of the box and merchandise.  Please keep all original packaging until the claim is resolved. We need to be notified within 3 days of your receiving the damaged product.